Skip to main content
All CollectionsFAQs for Coaches
Why is it asking for my credit card on sign up?
Why is it asking for my credit card on sign up?

To comply with child privacy laws (COPPA) anyone under 13 is required to confirm parental consent with a valid credit or debit card.

Alex Berlin avatar
Written by Alex Berlin
Updated over 6 years ago

On the Sign Up view, you'll notice a pre-selected option for "I'm older than 13". Unchecking this will change the "Sign Up" button to "Provide Billing Information" which leads to a credit or debit card entry view. 

To comply with child privacy laws defined by COPPA, anyone who is under the age of 13 must confirm parental consent with a valid credit or debit card.

When a credit or debit card is accepted, we'll need to charge a $1 purchase which will immediately get refunded.

Did this answer your question?