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Troubleshooting
Troubleshooting
Having problems? We're here to help
7 articles in this collection
Written by
Spencer Dennis,
Alex Berlin,
and
Amanda Lovely
How to record your mobile device screen
Sometimes our support team will ask you to record your screen and send it to us so we can see exactly what you see. (bugs, usage, tips)
Written by
Spencer Dennis
Updated over a week ago
How do I reset my password?
Can't remember or just want to reset reset your password
Written by
Amanda Lovely
Updated over a week ago
Why can't I import media?
Trouble uploading files
Written by
Amanda Lovely
Updated over a week ago
Import from TrackMan
We know lots of coaches use TrackMan. Here is a guide on how to share athlete data in CoachNow
Written by
Amanda Lovely
Updated over a week ago
Why do my videos keep loading but won't play?
Videos loading, black screen or just not playing.
Written by
Alex Berlin
Updated over a week ago
Why can't I connect with Facebook?
Share your posts on Facebook
Written by
Amanda Lovely
Updated over a week ago
Why is it asking for my credit card on sign up?
To comply with child privacy laws (COPPA) anyone under 13 is required to confirm parental consent with a valid credit or debit card.
Written by
Alex Berlin
Updated over a week ago