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Troubleshooting

Troubleshooting

Having problems? We're here to help

Spencer Dennis avatar Alex Berlin avatar Amanda Lovely avatar
7 articles in this collection
Written by Spencer Dennis, Alex Berlin, and Amanda Lovely

How to record your mobile device screen

Sometimes our support team will ask you to record your screen and send it to us so we can see exactly what you see. (bugs, usage, tips)
Spencer Dennis avatar
Written by Spencer Dennis
Updated over a week ago

How do I reset my password?

Can't remember or just want to reset reset your password
Amanda Lovely avatar
Written by Amanda Lovely
Updated over a week ago

Why can't I import media?

Trouble uploading files
Amanda Lovely avatar
Written by Amanda Lovely
Updated over a week ago

Import from TrackMan

We know lots of coaches use TrackMan. Here is a guide on how to share athlete data in CoachNow
Amanda Lovely avatar
Written by Amanda Lovely
Updated over a week ago

Why do my videos keep loading but won't play?

Videos loading, black screen or just not playing.
Alex Berlin avatar
Written by Alex Berlin
Updated over a week ago

Why can't I connect with Facebook?

Share your posts on Facebook
Amanda Lovely avatar
Written by Amanda Lovely
Updated over a week ago

Why is it asking for my credit card on sign up?

To comply with child privacy laws (COPPA) anyone under 13 is required to confirm parental consent with a valid credit or debit card.
Alex Berlin avatar
Written by Alex Berlin
Updated over a week ago
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