Troubleshooting
Having problems? We're here to help
6 articles in this collection
Written by Alex Berlin and Terence Daniels
Written by Alex Berlin and Terence Daniels
How do I reset my password?
Reset password
Written by Terence Daniels
Updated over a week ago
Updated over a week ago
Why can't I import media?
Trouble uploading files
Written by Terence Daniels
Updated over a week ago
Updated over a week ago
Why do my videos keep loading but won't play?
Videos loading, black screen or just not playing.
Written by Alex Berlin
Updated over a week ago
Updated over a week ago
Why can't I connect with Facebook?
Share your posts on Facebook
Written by Terence Daniels
Updated over a week ago
Updated over a week ago
Why can't I connect to Sports Engine?
Connect your CoachNow account to Sports Engine
Written by Terence Daniels
Updated over a week ago
Updated over a week ago
Why is it asking for my credit card on sign up?
To comply with child privacy laws (COPPA) anyone under 13 is required to confirm parental consent with a valid credit or debit card.
Written by Alex Berlin
Updated over a week ago
Updated over a week ago