Troubleshooting

Having problems? We're here to help

8 articles in this collection
Written by Spencer Dennis, Alex Berlin, and Terence Daniels

How to record your mobile device screen

Sometimes our support team will ask you to record your screen and send it to us so we can see exactly what you see. (bugs, usage, tips)

Written by Spencer Dennis
Updated over a week ago

How do I reset my password?

Can't remember or just want to reset reset your password

Written by Terence Daniels
Updated over a week ago

Why can't I import media?

Trouble uploading files

Written by Terence Daniels
Updated over a week ago

Import from TrackMan

We know lots of coaches use TrackMan. Here is a guide on how to share athlete data in CoachNow

Written by Terence Daniels
Updated over a week ago

Why do my videos keep loading but won't play?

Videos loading, black screen or just not playing.

Written by Alex Berlin
Updated over a week ago

Why can't I connect with Facebook?

Share your posts on Facebook

Written by Terence Daniels
Updated over a week ago

Why can't I connect to Sports Engine?

Connect your CoachNow account to Sports Engine

Written by Terence Daniels
Updated over a week ago

Why is it asking for my credit card on sign up?

To comply with child privacy laws (COPPA) anyone under 13 is required to confirm parental consent with a valid credit or debit card.

Written by Alex Berlin
Updated over a week ago