Troubleshooting

Having problems? We're here to help

7 articles in this collection
Written by Alex Berlin and Terence Daniels

How do I reset my password?

Can't remember or just want to reset reset your password

Written by Terence Daniels
Updated yesterday

Why can't I import media?

Trouble uploading files

Written by Terence Daniels
Updated over a week ago

Import from TrackMan

We know lots of coaches use TrackMan. Here is a guide on how to share athlete data in CoachNow

Written by Terence Daniels
Updated over a week ago

Why do my videos keep loading but won't play?

Videos loading, black screen or just not playing.

Written by Alex Berlin
Updated over a week ago

Why can't I connect with Facebook?

Share your posts on Facebook

Written by Terence Daniels
Updated over a week ago

Why can't I connect to Sports Engine?

Connect your CoachNow account to Sports Engine

Written by Terence Daniels
Updated over a week ago

Why is it asking for my credit card on sign up?

To comply with child privacy laws (COPPA) anyone under 13 is required to confirm parental consent with a valid credit or debit card.

Written by Alex Berlin
Updated over a week ago