CoachNow Academy includes advanced payment capabilities allowing coaches and athletes to seamlessly manage payments through packages, subscriptions, and direct online payments. This update enhances the booking experience with automated credit tracking and flexible payment options.
Key Features
For Coaches:
Payment Method Selection: Choose between Offline, Online, or Package/Subscription payments for each booking
Automated Credit Tracking: Packages and subscriptions automatically deduct credits when linked to booking options
Enhanced Offerings Management: Create detailed packages and subscriptions linked to specific booking options
Payment Status Monitoring: Visual payment badges show real-time payment status in your calendar
For Athletes:
Direct Online Payments: Pay for sessions instantly through the CoachNow app
Credit Usage: Automatically use available package or subscription credits when booking
Session Reservations: 15-minute reservation period to complete checkout without losing your slot
Setting Up Payment Methods for Booking Options
Adding Payment Methods to Booking Options
Access Booking Options:
Navigate to My Calendar > Calendar Settings > Booking Options
Select "Add New Option" or edit an existing option
Configure Payment Methods:
In the "Payments" section, choose your preferred method:
Collect Offline (default): Traditional offline payment collection
Collect Online: Enable direct online payments through Stripe
Set Online as Default: Make online payments the default for this option
Creating Enhanced Packages and Subscriptions
Tracking Options
When creating a new package or subscription, select from three tracking methods:
1. Automatic Tracking
Link packages to specific booking options
Credits automatically deduct when sessions are booked
Best for streamlined operations
2. Manual Tracking
Set a specific number of sessions without linking booking options
Manually adjust credit counts as needed
Provides flexibility for custom arrangements
3. Without Tracking
Create offerings with no session limits
Ideal for unlimited access packages
Setting Up Automatic Tracking
Create New Package/Subscription:
Navigate to Billing > Offerings > +Create New Select Package or Subscription
Select the "Automatic Tracking" option
Choose from available booking options (only online payment-enabled options shown)
Configure Session Quantities:
Set quantity for each booking type
Toggle "Unlimited" for subscription offerings
Add multiple booking option types as needed
View Offerings and Edit
Booking Sessions with New Payment Options
Coach Booking Process
Create New Event:
Select your session type and athlete(s)
Choose Payment Method:
Online: Generate invoice for athlete payment
Offline: Traditional payment collection
Package/Subscription: Use athlete's available credits (Available only for single-athlete bookings. Shows athlete's available packages and subscriptions and automatically deducts appropriate credits.)
NOTE:
System defaults to Package/Subscription when available
For multiple athletes: Select paying athlete
For custom sessions: Manual payment method selection required
Session Reservations
When athletes book online sessions:
15-minute reservation: Slot held during checkout process
Reservation display: Shows in coach's calendar with timer
No editing: Coaches cannot modify reserved slots
Automatic release: Slot releases if payment not completed
Managing Payment Status and History
Calendar Payment Badges
Visual indicators show payment status:
Green: Payment successful
Orange: Payment pending
Red: Payment failed
Badge types:
Cash icon: Offline payments
Card icon: Online payments
Dollar icon: Package/subscription payments
Event Information Display
Click any calendar event to view:
Payment method and status
Specific package/subscription used (if applicable)
Remaining reservation time (for reserved slots)
Customer Payment History
Access detailed payment tracking in the Customers page:
Session counters: Shows remaining sessions for each booking option
Manual adjustments: Increase/decrease credits as needed
Payment history: Complete record of online session purchases and refunds
Refund tracking: Shows refunded session status
Session Management and Cancellations
Editing Restrictions
For all paid sessions (regardless of payment method):
Session type: Cannot be changed
Rate: Cannot be modified
Other details: Standard editing available
Cancellation Options
For Online Paid Sessions:
Option to issue full refund through Stripe
Option to cancel without refund
For Package/Subscription Sessions:
Option to return credit to athlete's account
Option to cancel without credit return
For Pending Invoice Sessions:
Standard cancellation process
Invoice automatically voided upon cancellation
Mobile App Features
Mobile Booking (iOS/Android)
All desktop features available on mobile:
Payment method selection
Package/subscription credit usage
Session reservation display
Payment status badges
Event Details Mobile View
Mobile app displays:
Payment method and status
Package/subscription information
Reservation countdown timer
Facility Management Features
Admin and Scheduler Capabilities
Facility Admins:
Full booking capabilities for all coaches
Edit and cancel sessions with same restrictions as coaches
Issue refunds and manage credit returns
Schedulers:
Book sessions for any coach
Use athlete credits for bookings
Cannot edit or cancel existing sessions
Cross-Coach Booking
Book online sessions for other facility coaches
Access athlete credits across facility coaches
Maintain payment method consistency
Best Practices
Credit Management
Monitor package usage through customer pages
Adjust credits manually when needed
Communicate package benefits to athletes
Booking Optimization
Default to package/subscription usage when available
Use online payments for one-time sessions
Maintain offline options for special circumstances