Need to reschedule or cancel an upcoming session? You can manage your bookings directly from the Bookings section of CoachNow — no need to message your coach first.
Edit a session
From the left-hand navigation, click Bookings.
Find your session under Upcoming Sessions and click Details.
In the Details panel, click Edit Session.
Select a new date from the calendar on the left. Available time slots for that date will load on the right.
Click your preferred time slot to select it.
A session summary will appear showing your new date and time alongside the original booking. Optionally, add a note for your coach in the Notes field.
Click Confirm to save your changes.
A Session updated confirmation will appear — click Ok to dismiss.
Cancel a session
From the left-hand navigation, click Bookings.
Find your session under Upcoming Sessions and click Details.
In the Details panel, click Cancel Session.
A confirmation prompt will appear — click Confirm to proceed.
A Session Canceled confirmation will appear — click Ok to dismiss.
Note on refunds: If your payment couldn't be refunded automatically, the cancellation confirmation will prompt you to contact your coach directly for refund details.
Can't edit or cancel?
Each coach can limit how close to a session you're able to make changes. If the edit or cancel option isn't available, the session is within your coach's cut-off window. Please contact your coach directly to discuss rescheduling.
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