CoachNow

How to troubleshoot issues with sound in CoachNow.

Why is there is no sound in the videos I've posted or I'm trying to watch?

Sometimes our support team will ask you to record your screen and send it to us so we can see exactly what you see. (bugs, usage, tips)

How Do I Record My Mobile Device Screen?

Why can't I import media?

Videos loading, black screen or just not playing.

Why do my videos appear in my feed, but won't play?

If you're missing posts, replies, or session alerts, work through these checks to find out why notifications aren't reaching you.

Why am I not receiving CoachNow notifications?

Can't get into your CoachNow account? Here are the most common reasons and how to fix them.

Why can't I login to my CoachNow account?

A full breakdown of which CoachNow features are available on iOS, Android, and the web app — and which are platform-exclusive.

What can I do on the CoachNow Mobile App vs. the Web?

If CoachNow is freezing, crashing, or running slowly on your device, work through these steps to get it running smoothly again.

Why is CoachNow running slowly or crashing?

Alex Berlin

Maggie Kennedy

Errors/Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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